Timeshare Exit Team Reviews: FTC Warning and What Happened
Timeshare Exit Team (operated by Reed Hein & Associates) faced significant legal challenges including a Washington State Attorney General lawsuit alleging deceptive business practices. The company collected upfront fees from thousands of timeshare owners and, according to the complaint, failed to deliver promised exit services in many cases. This case is one of the most prominent examples of why due diligence is critical before hiring any timeshare exit company.
What Happened
- Timeshare Exit Team marketed heavily through radio, TV, and online advertising, positioning itself as a trusted national exit company
- The Washington State Attorney General filed suit alleging the company collected fees but failed to perform contracted services for many clients
- Consumer complaints cited months or years of inaction after paying fees, difficulty getting refunds, and poor communication
- The case highlighted systemic problems in the timeshare exit industry where upfront-fee models create misaligned incentives
Lessons for Timeshare Owners
| Lesson | How to Protect Yourself |
|---|---|
| Upfront fees create risk | Choose companies that do not require full payment before work begins |
| Big advertising budgets do not equal legitimacy | Radio/TV ads are marketing, not endorsements. Verify BBB and legal history independently |
| Written guarantees must have teeth | Read the refund terms. What triggers a refund? When? Is it in escrow? |
| State AG offices track complaints | Search your state attorney general's consumer complaint database before hiring |
| Volume of complaints matters | A few complaints over many years is normal. Hundreds in a short period is a pattern |
How to Avoid a Similar Situation
- Never pay the full fee upfront. Legitimate companies structure payments or work on contingency.
- Verify BBB rating at bbb.org yourself (do not trust the company's claims about their own rating).
- Search the FTC case database and your state attorney general's website for any actions against the company.
- Get the money-back guarantee in writing before signing anything.
- Ask for verifiable client references and call them.
Timeshare Consulting & Services Inc. charges zero upfront fees, maintains an A+ BBB rating, and has operated for 15+ years with no state or federal enforcement actions. Free consultation: (888) 530-7268.
Related Questions
- How to Get Out of a Timeshare Without a Lawyer
- How Much Does Timeshare Exit Cost in 2026?
- How to Choose the Best Timeshare Exit Company in 2026
Need Personalized Advice?
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